Getting confused on the level of service you need for your company? Don’t quite know what each model entails? Check this out:
Managed Services |
Hourly Packages |
Ad hoc Services |
|
Support |
|||
| Basic trouble-shooting | ✅ | ✅ | ✅ |
| Follow up on outstanding issue | ✅ | ✅ 1 | ✖ |
| Help-desk support for immediate response | ✅ | ✅ 1 | ✖ |
| Preventive Maintenance | ✅ | ✅ 1 | ✖ |
| Constant Monitoring of system | ✅ | ✖ | ✖ |
Financial |
|||
| Easy Scalable Plan | ✅ | ✅ | ✖ |
| Controlled IT Service Budget | ✅ | ✖ 2 | ✅ |
Service Experience |
|||
| Dedicated Team of Engineer | ✅ | ✖ | ✖ |
| Service Consistency | ✅ | ✖ | ✖ |
| IT Admin Services | ✅ | ✖ | ✖ |
| Dedicated Project Manager for Project Management | ✅ | ✖ | ✖ |
Management |
|||
| Asset Management | ✅ | ✖ | ✖ |
| Compliances check | ✅ | ✖ | ✖ |
| IT forecasting and expansion planning | ✅ | ✖ | ✖ |
1: Deduct from the hourly package.
2: All issues will be deducted from the hourly package, and duration would vary based on the efficiency of the engineer.
Find out how these models work here: IT Support Services – How we offer our services
Computer Guys provides proactive IT support services. Find out why we don’t offer ad hoc services here: Ad Hoc IT Support for your business? You’re doing it all wrong.
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[…] What’s next? Check out this comparison chart on the services these models would offer you: Managed Services vs. Hourly Packages vs. Ad hoc Services […]